Refund Policy

1. Overview

Our goal is to ensure customer satisfaction with our platform. If you're not completely satisfied with your experience, we'll evaluate refund requests based on the following criteria. Refunds are applicable only to unused credits and specific circumstances outlined below.

2. Eligibility for Refunds

Unused Credits

  • Refunds will be issued for unused credits within 14 days of purchase.
  • Credits that have been partially or fully used are not eligible for a refund.

Technical Issues

  • If technical problems on our platform prevent you from using your credits, you are eligible for a refund or replacement credits.
  • Refund requests for technical issues must be submitted within 7 days of the issue occurring.

Service Unavailability

If our platform is unavailable for a continuous period exceeding 48 hours, you may request a refund for the unused credits affected by the downtime.

Promotional or Free Credits

Promotional or free credits are non-refundable and non-transferable.

3. Refund Request Process

Submitting a Request

  • Email us at support@prepneuron.com with the subject line "Refund Request."
  • Include the following details:
    • Your account email.
    • Purchase receipt or transaction ID.
    • Reason for the refund request.

Processing Time

  • Refund requests will be reviewed within 5-7 business days.
  • Approved refunds will be processed to the original payment method within 10 business days.

Conditions for Denial

  • Refunds will not be issued for dissatisfaction with questions, interview outcomes, or preparation results, as these are subjective experiences.
  • Refund requests outside the specified eligibility window will not be considered.

4. Additional Terms

  • Refunds are issued at our sole discretion and in accordance with this policy.
  • We reserve the right to modify this refund policy at any time. Updates will be communicated through our website.